Meet Rachel in Accounts Receivables – she brings 22 years of dental assisting experience and four years of front-desk work to her role, plus a steady, compassionate presence when patients are in pain. She’s been at Kellogg Dental for three and a half years and finds the work of helping patients navigate billing and insurance deeply rewarding.
What Rachel does for patients
Most people don’t think about Accounts Receivables until they have a question about a bill or an insurance explanation. Rachel helps make that part of care easier. She listens, explains billing details in plain language, and works with patients to find solutions that fit their situations. That calm, patient-first approach comes from decades in dental offices.
Daily responsibilities
- Reviewing and posting payments and insurance claims
- Answering questions about statements and balances
- Helping patients understand insurance estimates and next steps
- Coordinating with clinical and front-desk teams to keep accounts accurate
Experience that matters
Rachel has 22 years of dental assisting under her belt and four years of experience working at the front desk of a dental office. That mix of clinical and administrative background gives her a clear view of patient care from both sides of the chair. She understands how pain or anxiety can affect a person’s ability to handle paperwork, and she brings empathy and clarity to each conversation.
The person behind the role
Outside of work, Rachel is rooted in family and Michigan life. She has four kids – Alec, Nick & Collin, and Brody – who keep her busy and laughing. At home there are two dogs, Teddy and Bear, and a much-loved pitbull granddog named Ivy. Those close family ties show up in how she connects with our patients: she treats people the way she would want a family member to be treated.
How she spends free time
- Traveling around Michigan – exploring lakes, small towns, and the natural scenery
- Camping with family and friends
- Gathering with friends for backyard meals and conversation
Why patients often remember Rachel
People remember Rachel because she listens without rushing and speaks plainly when the topic is confusing or stressful. Whether it’s an insurance question after a procedure or a payment plan conversation, she focuses on putting patients at ease. That steady, human approach makes paperwork feel less like an obstacle and more like part of care.
A quick list of personal favorites
- Favorite weekend – camping near a lake with the family
- Favorite Michigan spot – small towns off the beaten path
- Pet priorities – lots of treats and belly rubs for Teddy, Bear, and Ivy
We’re so happy to have Rachel on the team at Kellogg Dental. Her experience, empathy, and down-to-earth manner help patients feel understood when they call or visit about billing questions.
Want to meet our team or make an appointment?
If you’d like to visit our office, request an appointment online at our appointment page or call us at 517-546-3330. You can also learn about services we provide in Howell, Hartland, Brighton, and Fowlerville, Michigan on our site: Hometown Dental. Our office is located at 1250 Byron Road, Howell, MI 48843, and we’re always glad to introduce you to the people who support your care, including Rachel in Accounts Receivables.
Ready for a comfortable next step?
If you have a question about your smile, your child’s visit, or the care described here, Hometown Dental can help you sort through it with clear, personal guidance.
Request an appointment or call 517-546-3330.