Katy is our Employee of the Month for good reason. As Hometown Dental’s Patient Experience Coordinator, she brings 29 years of healthcare experience and a calm, welcoming presence that helps patients feel cared for from the moment they arrive. Her steady smile and helpful habits make visits easier for nervous patients, busy families, and everyone in between.
Why the Patient Experience Coordinator matters
Behind every smooth appointment is someone who thinks ahead about comfort and connection. Katy handles those details. She greets patients with a warm hello, walks them to treatment rooms, and often stays nearby to answer questions. Her role is hospitality-first—making the practical parts of a dental visit feel less stressful and more human.
What Katy brings to each day
- Nearly three decades of healthcare experience – which shows in how she talks with patients and anticipates their needs.
- Thoughtful hospitality – from holding doors and escorting patients to their cars to offering a friendly conversation when someone needs a moment of reassurance.
- Care for our space – she helps keep the office tidy and comfortable so patients feel welcome the minute they step in.
- Small, memorable touches – like baking fresh cookies for the office on busy days.
A day in Katy’s role
No two days are exactly the same. Mornings often begin with checking the schedule and making sure patients know where to go. During the day, Katy balances front-desk tasks with hands-on support. She might take a moment to sit and talk with someone who is nervous, fetch a blanket for a patient who feels cold, or escort a patient to their car after treatment.
One team member explained it simply: “Every time I look for Katy, she is either taking a moment to converse with our patients, baking cookies, or keeping our new office clean and tidy!” That observation captures her natural mix of warmth and helpfulness.
Small acts that make a big difference
Hospitality in a dental office is not about grand gestures. It’s the small, consistent things that add up: a genuine greeting, remembering a patient’s name, offering water after treatment, or handing over a cookie with a smile. Patients tell us those moments ease anxiety and make them more likely to return for routine care.
Katy’s attention to detail also supports the team. When administrative tasks run smoothly and the environment feels calm, dentists and hygienists can focus on quality care. That ripple effect helps everyone who walks through our doors.
Life outside the office
When she isn’t brightening days at Hometown Dental, Katy enjoys time with family. She loves shopping with her daughters, Brie and Belle, and she and her husband, Matthew, are frequent travelers and boaters. Their one-year-old dog, Luna, is a lively companion who often joins family outings on the water or short adventures closer to home.
Those family moments matter to Katy. They provide balance and remind her why the small kindnesses at work—holding a door, offering a warm drink, sharing a laugh—are worth doing.
Recognizing Katy
We’re proud to name Katy as Employee of the Month. That recognition honors her positive attitude, dependable work ethic, and the everyday comforts she offers patients and coworkers. We appreciate how she shows up for people in ways both practical and personal.
If you visit Hometown Dental at 1250 Byron Road in Howell, MI, you’ll likely see Katy greeting patients or bringing fresh cookies into the reception area. She reminds the whole team that great care includes kindness and clear communication.
Meet us and say hello
If you’d like to meet Katy and the rest of our team, we’d love to welcome you. Request an appointment online at our appointment page, call us at 517-546-3330, or explore general information on our homepage. We serve families throughout Howell and nearby communities including Howell, Hartland, Brighton, and Fowlerville.
Katy’s kindness is one reason our patients tell us they feel at ease. If you would like a patient-first visit guided by someone who values comfort and clear communication, we invite you to book an appointment. Come meet Katy and the team at Hometown Dental – where care includes a human touch.
Ready for a comfortable next step?
If you have a question about your smile, your child’s visit, or the care described here, Hometown Dental can help you sort through it with clear, personal guidance.
Request an appointment or call 517-546-3330.